Last Updated: 02/12/2026

These policies are designed to ensure clear expectations, consistent scheduling, and reliable care for all clients.

1. Payment Terms

• All services must be paid in advance to secure scheduling.

• Training packages are paid in full at booking unless otherwise agreed.

• Recurring services are billed in advance on a weekly or monthly basis.

• Overnight services require a non-refundable deposit to reserve dates. The remaining balance is due prior to the start date.

Services are not confirmed until payment is received.

2. Cancellation Policy

All Services

• 48+ hours notice: No fee.

• Less than 48 hours: 100% of session fee.

Holiday bookings are non-refundable within 14 days of service start.

3. Rescheduling Policy

Rescheduling requests are subject to availability.

• Training sessions may be rescheduled once with 48+ hours notice.

• Walks and care visits may be rescheduled with 48+ hours notice.

• Multiple reschedule requests may be treated as cancellations.

4. No-Show Policy

A no-show includes:

• Client not present for scheduled training.

• Home/pet access unavailable.

• Dog cannot be safely handled due to undisclosed behavior.

No-shows are charged at 100% of the scheduled fee.

5. Refund Policy

• Completed services are non-refundable.

• Packages are non-refundable once partially used.

• Deposits are non-refundable.

• Unused scheduled time is not refundable.

Bridger K9 does not guarantee specific behavioral outcomes. Results depend on consistency and owner participation.

In documented emergencies, credit may be issued at the sole discretion of Bridger K9.

6. Holiday Surcharge

A 20% surcharge applies to services performed on designated holidays, including:

• New Year’s Eve & Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Christmas Eve & Christmas Day

Holiday bookings are limited and may require minimum commitments.

7. Last-Minute Booking Fees

Last-minute booking fees may apply based on service type and scheduling impact. Fees may apply to bookings requested within 24–72 hours of service start.

8. Weather Policy (Trail Adventures & Outdoor Services)

Safety is the priority.

Services may be modified, shortened, rescheduled, or canceled due to:

• Extreme heat

• Severe cold

• Lightning or storms

• Air quality concerns

• Trail or environmental hazards

Weather-related adjustments do not qualify for refunds if reasonable alternatives are offered.

9. Minimum Overnight Booking

Overnight services require:

• A minimum of 2 consecutive nights for non-holiday bookings.

• A minimum of 3–4 consecutive nights during major holidays.

This ensures consistent care and scheduling stability.

10. Right to Refuse or Terminate Service

Bridger K9 reserves the right to refuse or terminate services if:

• Safety risks are present.

• Behavioral concerns were undisclosed.

• The environment is unsafe.

• Policies are repeatedly violated.

• Payment terms are not met.

Safety and professionalism are non-negotiable.

11. Late Payment

Invoices not paid by the due date may result in:

• Suspension of services

• Removal from recurring schedule

• Late fees

• Collection action if necessary